Last updated: 17/11/2025
1. Introduction
Welcome to Bee Nutrition. These terms outline how I work with you, how I handle your information, and the responsibilities we both have throughout your plan or consultation. By engaging in my services you agree to the terms set out below.
2. Information I collect
I collect information that helps me understand your health picture and provide appropriate nutrition advice. This may include:
• Contact details
• Health history
• Symptoms
• Dietary habits
• Lifestyle information
• Medication or supplement use
• Information shared through consultations, forms or written communication
3. How information is collected
I collect information through:
• Consultation forms
• Email or written communication
• Phone or online messages
• Food diaries
• Progress check ins
• Follow up forms
4. Why I collect this information
I use this information to provide personalised nutrition and lifestyle advice, monitor your progress and maintain accurate client records in line with professional standards.
5. Confidentiality
All information you share with me is confidential. I do not disclose your information to any third party unless legally required or you have given explicit consent.
6. Sharing information
Your information will not be shared externally unless:
• You request that I liaise with another practitioner and provide consent
• I am legally required to share information for safeguarding or compliance reasons
7. Data security
Your information is stored securely in accordance with UK data protection law. Electronic data is password protected and physical documents are kept safely.
8. Data retention
Client records are kept for the minimum retention period required by law and my governing body. After this period they are securely destroyed.
9. Access to your information
You may request access to the personal information I hold about you and request corrections if needed.
10. Communication
I will contact you using the email or phone number you provide. Please update me if your contact details change.
11. Updates to this policy
These terms may be updated from time to time. The most recent version on my website is the version that applies.
12. Compliance
I comply with applicable privacy and data protection legislation in the United Kingdom.
13. Contact information
If you have any questions about these terms you can contact me at:
Email: faye@bee-nutrition.com
Website: www.bee-nutrition.com
14. Consent
By booking a consultation or programme with me you confirm that you have read, understood and agree to these terms.
Naturopathic Nutritional Advice Disclaimer
• Nutritional therapy is not a substitute for medical care.
• I do not diagnose, treat or cure medical conditions.
• All recommendations are designed to support your overall health and wellbeing.
• You are responsible for consulting your GP or specialist whenever necessary.
• Results vary depending on individual circumstances and level of engagement.
Client Responsibilities
• You agree to provide full and accurate information so I can offer safe and appropriate advice.
• You understand that any medical concerns must be discussed with your GP.
• You agree to communicate openly about symptoms, reactions or challenges following the plan.
• You understand that your progress depends on your engagement with the advice provided.
Cancellation and Rescheduling Policy
• When you book a session with me I reserve that time exclusively for you.
• If you need to cancel or reschedule, please provide at least twenty four hours’ notice and make sure you receive confirmation from me.
• If you cancel or reschedule with less than twenty four hours’ notice the full session fee may be retained because the time cannot always be re filled.
• If you are unwell or experience an emergency please contact me as soon as possible. I will consider this on a case by case basis.
• If I need to cancel or reschedule I will give you as much notice as possible and offer an alternative appointment. If no suitable alternative is available within a reasonable timeframe I will issue a credit or, in rare cases, a refund at my discretion.
• If you arrive late your session may still end at the scheduled time so I can honour my next booking.
• If you do not attend and do not provide notice this will be treated as a missed appointment and the full fee may be retained.
• If you have prepaid for a session and cancel with the required notice a credit will be applied to your account. Refunds are not automatic and may only be offered in exceptional circumstances at my discretion.
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